Customer Support

The world is not a perfect place, nor is technology.  Today, simple browser updates by users can create unknown frustrations of visualization or useability of your site tomorrow.  These events, by no fault of yours, can occur at any time, causing your company to appear in shambles.  Back-end systems and servers also undergo various updates to operating systems which can render applications or software resources inoperable.  While these events don't happen every day, they do happen. 

Seasoned companies are aware of potential IT challenges, as well as the need for good communication should such rare event occur.  Clear identification and details from a client can render quick solutions from their IT department or Software Vendor. 

Inspetta operates an escalated support process, enabling us to quickly identify simple questions or concerns, while insuring ready resources for any critical item or concern that may arise.

The first thing you want to do is screenshot your concern, detail how you located it and send it quickly to the appropriate email below.  Email is much more effective and provides an instant track record of your issue.  Phone requests without email documentation will be difficult to solve in a reasonable time frame.